Refund policy

RETURN & REFUND POLICY FOR NOORYA

At NOORYA, we take pride in offering high quality modest fashion and lifestyle products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be in their original packaging
Proof of purchase is required

For hygiene reasons, certain items such as hijabs and inner wear may not be eligible for return if opened or used.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

Your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank

Exchanges

We only replace items if they are:

Defective
Damaged upon arrival

If you need an exchange, please contact us within 7 days of delivery and provide photographs of the issue.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Sale or discounted items
Opened or used hygiene-sensitive products
Hijabs, innerwear, and personal-use items cannot be returned once opened due to hygiene reasons.

Shipping Costs

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs
Shipping fees are non-refundable
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.